Swim2u Privacy Policy

Information you provide

When you enquire about lessons or register for a service, you may provide your name, email address, telephone number, address, preferred lesson type, schedule, pool access and a message. Parents or guardians should submit information for children.

Optional safety and medical information

The enquiry form allows you to share relevant special-needs, medical-condition or water-phobia information. Please provide only information reasonably needed for lesson planning or swimmer safety. We use this information to understand your enquiry, discuss suitable arrangements and support safe lesson preparation.

Information collected automatically

The website and its security, analytics and advertising technologies may process technical information such as an IP address, browser or device details, referring pages, page interactions, timestamps, cookies and anti-spam signals.

How we use information

• To respond to enquiries and communicate about lessons.
• To assess lesson preferences, scheduling and pool access.
• To administer requested services and support swimmer safety.
• To protect forms and the website from spam, fraud and misuse.
• To understand website performance and improve our services.
• To meet applicable legal, safety and record-keeping requirements.

Service providers and limited disclosure

We may use authorised service providers that support website hosting, forms, communications, security, analytics and advertising. Information may be disclosed only where reasonably needed for those functions, to provide a requested service, or where required for legal or safety reasons.

Cookies and website technologies

The site may load technologies provided by WordPress or Automattic, Google (including reCAPTCHA, analytics or advertising services), Meta, Ahrefs, Clicky, ClickCease, Clixtell and related content-delivery services. These technologies may use cookies or process technical identifiers under their own terms and privacy notices. Browser controls can be used to limit or remove cookies, although some website functions may be affected.

Retention and protection

We aim to retain personal information only for as long as it is reasonably needed for the stated purposes or applicable legal and business requirements. We use reasonable administrative and technical measures appropriate to the information and the services involved, but no internet transmission or storage method can be guaranteed completely secure.

Access, correction and withdrawal requests

To ask about personal information held by Swim2u, request a correction, withdraw consent or raise a data-protection concern, email info@swim2u.sg. Please include enough information for us to identify and respond to the request. Withdrawing consent may affect our ability to provide a requested service.

Updates to this notice

We may update this notice when website tools, forms, services or legal requirements change. The review date below shows when this page was last checked.